/ Privacy Policy

Privacy policy

Copyright and trademark rights

All content on the luganolivinglab.ch website is protected by copyright. All rights belong to the City of Lugano or to third parties. The elements on the luganolivinglab.ch site are freely accessible only for navigation purposes. The reproduction of the material or part of it in written or electronic form is permitted only by explicitly mentioning the Luganolivinglab.ch site. It is forbidden to reproduce, transmit, modify, link or use the luganolivinglab.ch site for public or commercial purposes without our prior written consent. Please contact info@luganolivinglab.ch. The various names and logos on the luganolivinglab.ch site are legally registered and protected trademarks. No part of the luganolivinglab.ch site is designed to grant a license or right to use an image, registered trademark or logo. By downloading or copying the site luganolivinglab.ch or parts of it, no rights are transferred in relation to software or elements contained in the site and luganolivinglab.ch. We reserve the rights relating to all the elements on the luganolivinglab.ch site, with the exception of the rights of third parties.

No guarantee

Although we have taken the utmost care to guarantee the reliability of the information contained on the luganolivinglab.ch site at the time of its publication, neither we nor our contractual partners are able to guarantee or guarantee explicitly or implicitly (even against third parties) the accuracy, reliability or completeness of the information on the luganolivinglab.ch site. Any opinion and other information contained on the luganolivinglab.ch site may be changed at any time without notice. We do not assume any responsibility and we do not guarantee that the functionality of the luganolivinglab.ch site will not be interrupted or that the site or its respective server are free of viruses or other harmful components.

Limitation of liability

If there is a contractual relationship between us and the user of the luganolivinglab.ch site or another of our services, we are only responsible for damages caused by gross negligence or intent. We do not assume any liability for damage caused by an auxiliary. We are not responsible for lost revenue, loss of data or other direct, indirect or consequential damages deriving from access to or use of the elements of the luganolivinglab.ch site or from the impossibility of accessing or using them, as well as from the presence of links to other websites or technical problems.

Links to other websites

The luganolivinglab.ch site contains links to other websites that may be of interest to users. When you activate these links, in some cases you leave the luganolivinglab.ch site or parts of the other websites are displayed on the luganolivinglab.ch site. Città di Lugano has not carried out any control over the other websites linked to the luganolivinglab.ch site and is in no way responsible for the contents or operation of these other websites. This applies regardless of whether by activating a link you leave the luganolivinglab.ch site or parts of the other websites are instead displayed on the site and even if, in the latter case, the provider of the information of another website is not immediately apparent. The creation of such a link or the consultation of other websites is solely at the user's own risk.

General Information

All personal data collected during registration or while using the site and protected by the Federal Data Protection Act (LPD) or the General Data Protection Regulation (GDPR) will be used exclusively for the purpose of executing the contract, unless the user's express consent to a wider use, in particular under this data protection statement, or unless applicable law allows it.

Our employees are obliged to treat personal data confidentially.

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Scope and purpose of the collection, processing and use of personal data

Personal data collected

We may collect personal data from users (if applicable, company name, address, e-mail, etc.), data on the services purchased, payment data, online preferences and customer feedback. We use this personal data to communicate with users, to conclude and execute business operations with them, for the purpose of operating the technology, for billing purposes, to conduct market research and for marketing purposes, to analyze our customers or to send users mail, e-mail or text messages.
We may collect personal data on the creditworthiness of users to protect ourselves against possible non-payments.
Navigation and usage data are then also collected, such as, for example, the IP address, the device, the browser and the version of the browser used to visit the technology and when, the operating system used, from which site or app our technology was accessed through a link and which elements of the technology were used and in what way. This personal data is stored together with the IP address of the access device. They serve to properly visualize and optimize our technology, to protect against attacks or other violations, and to personalize the technology for users.

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Access to the luganolivinglab.ch website

When users visit our site, our servers temporarily store all accesses in a log file. In this context, the following user and device data are collected as well as the following personal data without user intervention, which are then stored by our host (ISP - Internet Service Provider):

the IP address of the computer used (Anonymized)
the date and time of access
the name and URL of the page consulted
the website from which the access was made
the computer's operating system and the browser used
the country from which the login was made and the browser language settings

The collection and processing of this data is intended to allow the use of our site (connection), to ensure the security and stability of the system permanently and to optimize our Internet site and also serve for internal statistical purposes. All of this constitutes our legitimate interest in the processing of personal data. The IP address is primarily used to record the country of residence of the site visitor. In addition, in the event of attacks on the luganolivinglab.ch network infrastructure, the IP address is analyzed for statistical purposes. When browsing our technology, we then use so-called pixels and cookies to display personalized advertising and use web analysis services.

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Use of our contact forms

You can use the contact form to contact us. It is mandatory to enter the following personal data:

Appellative
first and last name
address (street, house number, town, postal code)
telephone number
e-mail address

We will indicate the mandatory items (*). Failure to provide this information may prevent the provision of our services. Entering personal data in the other fields is optional. The user may notify us at any time of the revocation of the processing of these personal data provided voluntarily (see the “User Rights” section). The provision of other information is optional and does not affect the use of our technology.
We use this data only to be able to respond to the request transmitted with the contact form in the best possible way and in a personalized way. The user may notify us at any time of the revocation of the processing of these personal data provided voluntarily (see the “User Rights” section).

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Subscribe to our newsletter

Users have the option of subscribing to our newsletter on our site. To subscribe to our newsletter, you must register. During registration, the following data must be provided:

e-mail address

The e-mail address is essential for sending the newsletter. Users can voluntarily provide us with their nickname and name, so that we can call them by name when we send our offers.

By registering, users give their consent to the processing of the data indicated to regularly send newsletters to the specified address, to evaluate user behavior for statistical purposes and to optimize newsletters. We have the right to entrust third parties with the technical management of advertising measures and to transmit user data for this purpose. At the bottom of each newsletter, users will find a link that will allow them to unsubscribe at any time. We expressly point out the analysis of data in the context of sending newsletters (see the “Analysis of the use of newsletters” section below).

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Transfer of data to third parties

We transfer the personal data of users with the express consent of the latter, if required by law or if necessary to enforce our rights, in particular to exercise the rights deriving from the relationship between the user and the City of Lugano (e.g. debt collection companies, authorities and lawyers). We transfer the personal data of users to third parties, as long as necessary in the context of using technology to provide the requested services, such as outsourcing partners, hosting companies, companies with which we offer products and services on our technology (e.g. for reservations, rentals, purchases, etc.), companies that advertise on our behalf, and in the context of the analysis of user behavior.

When we transfer your personal data to third parties, we provide sufficient contractual guarantees that those third parties will use your personal data in accordance with legal provisions and only in our interest.

If the technology contains links to other websites, by clicking on this link Città di Lugano no longer has any control over the collection, processing, storage and use of personal data by third parties and assumes no responsibility in this regard.

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Transfer of personal data abroad

Città di Lugano has the right to transfer the personal data of users also to third parties (appointed operators) abroad, if this is necessary for the purposes of the processing of personal data referred to in this data protection declaration. The above-mentioned third parties are bound by the same obligations to which we ourselves are subject, regarding the protection of personal data. If the level of protection of personal data in a country does not match that of Switzerland or Europe, we contractually guarantee that the protection of personal data always corresponds to that in Switzerland or the EU.
For reasons of completeness, for users resident or domiciled in Switzerland, it should be noted that in the United States the authorities are taking control measures that generally allow the saving of all the personal data of all the subjects whose data has been transferred from Switzerland to the United States. This is done without any difference, limitation or exception, pursuing its objective and without an objective criterion that allows limiting access to data by US authorities and their subsequent use for specific and circumscribed purposes, designed to justify the interference perpetrated in relation to access to these data and also to their use. It should also be noted that, for direct interested parties from Switzerland, there are no legal remedies in the United States that allow them to access data concerning them and request its correction or cancellation and that there is no effective judicial protection to defend themselves against the general power of intervention of the US authorities. This situation of fact and law is expressly pointed out to those directly concerned, in order to allow them to decide in a well-considered manner whether or not to give consent to the use of their data. Users resident in EU member states should be aware that, from the point of view of the European Union, the United States does not guarantee a sufficient level of protection of personal data, in light, among other things, of the aspects covered in this section. Since we have explained in this data protection declaration that the recipients of the data (such as Google, Facebook or Twitter) are based in the United States, we will ensure, through contractual agreements with these companies, that the personal data of the users is adequately protected by our partners.

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Data security

We adopt appropriate technical and organizational security measures to protect the personal data of users stored by us from possible manipulation, total or partial loss and unauthorized access by third parties. Our security measures are constantly being improved, in line with technological developments. Users must always treat their information with the utmost confidentiality and close the browser window when they stop communicating with us, especially if they share their computer with other people. The protection of personal data within the company is also very important to us. Our employees and the service companies appointed by us are required to keep the information confidential and to comply with current legislation on the protection of personal data.

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Cookie

We use cookies in our technology. Cookies help in many ways to make browsing our site easier, more pleasant and useful. Cookies are text files that contain packages of information that the browser automatically saves on the computer's hard drive when the user visits our site.

Session cookies are used, during a certain access to our site (for example in the online store), to clearly associate with each access the information saved at the server level to the user or to their browser (for example, so that what has been placed in the cart is not lost). Session cookies are deleted after you close your Internet browser. Persistent cookies are used to keep your settings (for example your preferred language) stored every time you access our site, that is to say even after closing the browsing browser, or to allow automatic login. Persistent cookies are deleted based on the settings of your browser (for example one month after the last visit). By using our site, but also its related features (e.g. choice of language or automatic login), the user consents to the use of permanent cookies.

Cookies do not damage the computer's hard drive and do not transmit personal user data to us. We use cookies, for example, to personalize the information, offers and advertising provided based on the interests of users. Their use does not involve the receipt of new personal data from the user who browses the Internet. Most browsers automatically accept cookies. However, you can configure your browser so that no cookie is stored on your computer or that you are always notified when you receive a new cookie. By disabling cookies, you may not be able to use all the features of our site.

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Tracking tools

Our site uses so-called tracking tools. These tracking tools allow us to monitor the browsing behavior of users on our site. This monitoring is intended to meet the needs of users and to continuously optimize our site. In this context, pseudonymized user profiles are created and small text files stored on the computer (“cookies”) are used.
In this regard, third parties may also use permanent cookies, pixel tags or similar technologies. Third parties do not receive personal data from us, but they can monitor the use of our site by users, associate this information with data from other sites visited by users and also monitored by third parties, and use these results for their own purposes (for example to advertise). The processing of the personal data of users by third parties therefore takes place under the responsibility of the respective service provider, in accordance with their regulations on the protection of personal data.
The following tracking tools are used:

Google Analytics

Google Analytics is a service provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland (Registration number: 368047). We use Google Analytics on our site to create anonymous analyses of site usage. In this regard, a cookie is used and the recorded session data is sent to Google.

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Analysis of the use of newsletters

To send our newsletters, we use third-party email marketing services. Our newsletters may therefore contain a so-called web beacon or similar technical tools. A web beacon is an invisible graphic with dimensions of 1x1 pixel, related to the user ID of each subscriber to the newsletter. This pixel is activated only when viewing the images contained in the newsletter. Using special services, it is possible to analyze if the emails containing our newsletters have been opened. In addition, in this way it is also possible to monitor and analyze what the newsletter recipients have clicked on. This data is used for statistical purposes and to optimize the content and structure of the newsletters. This allows us to further personalize the information and offers contained in our newsletters based on the interests of our readers. The web beacon is deleted when you delete the newsletter. To disable tracking pixels in our newsletters, simply set up your e-mail program so that the messages cannot be displayed in HTML format.

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Automated decision-making/profiling

In principle, we (or the third parties appointed by us) do not make automated decisions concerning the personal data of users that have legal consequences for users or that otherwise seriously harm users.

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Legal basis for the processing of personal data

The legal basis for the processing of personal data on our part must generally be identified in art. 13, par. 2, letter a of the LPD (processing in direct relation to the conclusion or execution of a contract; in line with the provisions of art. 6, par. 1, letter b of the GDPR) and in art. 13, par. 1 of the LPD (consent of the interested party or obligation to proceed with the processing of data required by law; in line with the provisions of art. 6, par. 1, letter a of the GDPR). In cases where, as a result of abuse, non-payment or for similar legitimate reasons, we want to deny the conclusion of contracts with interested parties in the future, we reserve the right, pursuant to art. 13, par. 1 of the LPD (in line with the provisions of art. 6, par. 1, letter f of the GDPR) to keep the name, surname, address and e-mail address of the person concerned, as well as data relating to the factual circumstances of the specific case. The processing of user personal data by other companies in the Group is also based on art. 13, par. 1 of the LPD (in line with the provisions of art. 6, par. 1, letter f of the GDPR).

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User rights

Upon specific request, we inform those directly concerned whether or not personal data concerning them are being processed and, if so, which personal data are being processed (right to obtain confirmation, right to access personal data). At the specific request of the interested party,

We completely or partially waive the processing of personal data (right to withdraw your consent to the processing of non-mandatory personal data, right to be forgotten). The request to delete personal data concerning users will also be communicated to third parties to whom we had previously transmitted the personal data in question
We rectify such personal data (right to rectification)
We limit their processing (right to restrict processing; in this case, we will keep only the personal data of the users or we will use them to defend our rights or the rights of another person in court)
users will receive personal data concerning them in a structured, commonly used and machine-readable format (right to data portability)

To request the exercise of one of the rights set out in this section, for example if you no longer want to receive email newsletters or if you want to cancel your account, simply use the appropriate function on our site or contact our data protection officer or a collaborator, as indicated at the beginning of this data protection statement. If we do not respond to a submitted request, we will provide you with the relevant reasons. We may, for example, refuse to delete the personal data of users, in a legally lawful manner, if they are still necessary for the initial purposes (for example if the user continues to purchase a service from us), if the processing of the data is required by mandatory regulations (for example by legal provisions on accounting matters) or if we have a prevailing personal interest (as in the case of a dispute against the interested party). If we should claim a priority interest in the processing of personal data with respect to the interested party, the latter still has the right to object to the processing, for reasons related to his particular situation that prevail over the interests of other interested parties (right to object). This could happen, for example, if the interested party is a person of public interest or if the processing of the data involves the risk that the interested party will be harmed by third parties. If the interested party is not satisfied with our response to his request, he has the right to lodge a complaint with a competent supervisory authority, for example in his country of residence or in the place where the registered office of Città di Lugano is located (right to lodge a complaint).

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Data Retention

We process personal data only for the time necessary to achieve the purpose pursued or as required by law. If the user has created an account with us, we will keep the personal data specified therein unlimitedly. The user can, however, request the cancellation of the account at any time (see the “User Rights” section). We will delete personal data, unless the law requires us to keep them. If the user has placed an order without creating their own account, their personal data will be deleted at the end of the warranty period or at the end of the service, provided that we are not obliged to keep them by law. This cancellation can be made immediately or in the course of cancellations made periodically.

Contractual data, which may also include personal data, will be kept by us until the expiration of the mandatory 10-year statutory retention period. The obligation to keep data derives, among other things, from accounting, tax and tax regulations as well as from the obligation to keep electronic communications. If we no longer need this data to perform services for the user, that data will be blocked. This means that the data can therefore only be used for accounting and tax purposes.

If we no longer want to have other business contacts with an interested party following abuse, non-payment or for other legitimate reasons, we will keep the related personal data for five years, in the event of a repeat offense for ten years.

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Opt-out/opt-in option

If you do not want us to analyze your usage data, you can deactivate the relevant function. The deactivation of tracking is carried out by activating a so-called “opt-out cookie” in your system. Please note that, if you delete all cookies, the opt-out cookie will also disappear and may have to be reset again.
Please note that the following list contains opt-out options that include trackers that are sometimes also used by our partners and that are not necessarily used on the site:

A good option for configuring a large number of cookies is available at youronlinechoices.com Or your optout.aboutads.info
or you can install the extension Ghostery available for all major browsers.

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Applicable law and place of jurisdiction

This data protection declaration and contracts concluded on the basis of or in connection with it are governed by Swiss law, unless the law of another State must necessarily apply. The competent court is that of the registered office of Città di Lugano, unless another court is mandatory.

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Final provisions

The possible invalidity of one or more parts of this data protection declaration does not affect the validity of the other parts of this data protection declaration. Following any changes to our site and the products and services we offer, or in the event of regulatory or administrative changes, it may be necessary to update this data protection statement. The updated version of our data protection declaration from time to time is published on our site. 03.06.2025. If you have any questions or comments about our legal or data protection notices, please contact us at info@luganolivinglab.ch.

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